Coronavirus (COVID-19) Updates

 

Coronavirus Update: 04/02/2020

 

Hi, everyone! 

We are sorry about any inconvenience or stress that you or your family may be facing at this time. We would like to thank each one of you for your patience and understanding. In response to health and safety concerns due to COVID-19, Las Vegas Tech Pros, LLC has made some adjustments as we strive to fulfill our commitments to our customers and employees while doing our part to slow the spread of this novel coronavirus. As we continually monitor the unfolding situation, we may need to alter our current strategies and policies, but we will be keeping this thread updated with any changes. 

We have received inquiries from customers about Las Vegas Tech Pros’s operating status and policies during the ongoing coronavirus outbreak. 

Safety is our top priority when we visit your home or businesses.

Nothing is more important to us than the safety of our customers and employees. That’s why we follow CDC-recommended guidelines when we visit your home and businesses, so we can help prevent the spread of illness and keep everyone safe. Here are the important steps we’re taking before, during and after your in-home service. 

The short answer is that we are operational but adapting to the challenges and making changes to our operating procedures. Our staff and technicians are working hard to deliver in-home tech services and remote support. We will continue to offer our services wherever we can, subject to local regulations and provided we are confident that we can do so safely and effectively for your safety and the safety of our staff. 

That said, we share your concerns about the risks of coronavirus. To mitigate these, we have provided our engineers with detailed advisories for how to handle in-home jobs as safely as possible for everyone based on CDC and WHO guidelines. 

We ask that customers do their part to ensure everyone’s safety: 

• Please avoid scheduling in-home work with us if you meet any of the higher risk categories as identified by the CDC (e.g., adults over 65). 
• If a service can be performed remotely (i.e., a computer tune-up), we ask that you use our remote service instead on in-home (which will also save you money).
• If you have a scheduled home service:
•  If you feel sick, please contact us to cancel your service. We will waive any cancellations fees related to illness.
• Please be prepared for the tech to perform the work as expeditiously as possible (e.g., have passwords ready, clear and disinfect work area and any other materials the Tech may come into contact with, be at home on time, etc.).
• Maximize Personal Distance. Most sources recommend keeping six (6) feet away from others to minimize the chance of spreading germs. 
• After the service Use an alcohol-based hand sanitizer with at least 70% alcohol to disinfect your hands. 

Please visit this page for the latest updates from us. We appreciate the chance to serve you, and hope that this situation resolves itself quickly.

 Sincerely,

 

 Cary Wendt

Founder & CEO